PRINT OUT FORM FOR EXCHANGE & RETURNS
Sale & promotional items including flash sale styles can be returned for an online credit (valid 1 years) or an exchange where product is available.
Final Sale / Non-returnable products are not accepted unless faulty or under conditions set by the Australian
For Final Sale / Non-refundable products returned due to change of mind, or does not meet the ACL criteria, the products will be returned to the sender via the marked address or via the details of the original purchase order where the parcel is un-marked.
We are not liable for the loss or delay of return to sender parcels. All Final Sale / Non-returnable products will be marked on the product page and at checkout prior to purchase.
Afterpav & Zip Pav full-price items can be returned for an online credit (valid 1 year) or a refund if full-price Afterpay & Zip Pay purchases cannot be exchanged. Orders placed on sale or during a promotion are only entitled to online credit.
If you wish to return your goods, complete the online returns process as per the normal returns policy - are eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge.
When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer's terms and conditions for full details.
Note: Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product.
During sale periods, returns may take up to lo days to process upon receipt.
A printed copy of the order email is required when requesting a refund. The refund will be processed back to the method оf payment.