RETURNS/REFUNDS/EXCHANGES
RETURNS/REFUNDS/EXCHANGES
We hope you love everything that you order from us, but if something isn’t quite right you have 14 days from the day you receive your parcel to return the item to us.
Full-priced items can be returned for an online credit (valid 1 years), an exchange where product is available or a full refund of the item(s) excluding shipping costs.
Sale & promotional items including flash sale styles can be returned for an online credit (valid 1 years) or an exchange where product is available.
Final Sale / Non-returnable products are not accepted unless faulty or under conditions set by the Australian Consumer Law.
For Final Sale / Non-refundable products returned due to change of mind, or does not meet the ACL criteria, the products will be returned to the sender via the marked address or via the details of the original purchase order where the parcel is un-marked. We are not liable for the loss or delay of return to sender parcels. All Final Sale / Non-returnable products will be marked on the product page and at checkout prior to purchase.
Afterpay & Zip Pay full price items can be returned for an online credit (valid 3 years) or a refund if full price. Afterpay & Zip Pay purchases cannot be exchanged. Orders placed on sale or during a promotion are only entitled to an online credit.
If you wish to return your goods, complete the return form in the order you received. If eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge.
When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.
Note: Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product.
* A form will be provided in your order when delivered to fill out if needed.
LOST FORM YOU CAN DOWNLOAD HERE.
Return address:
Doops Designs
25 Cowley Rd, Dunoon
2480, NSW
Australia
Exchange/Refund/Returns Form
Order Number:
Your Name:
Email:
Postal Address:
I would like:
( ) Exchange ( ) Refund ( ) Online Credit - can only be used once
FOR EXCHANGES: Please tick the appropiate boxes below
( ) I have included a pre-paid self addressed satchel
( ) Please invoice a PayPal charge for the extra shipping incurred ($10 for flat rate Australian shipping)
( ) Please charge the difference of this exchange to my credit card or invoice P PayPal.
Item/s I have returned:
Product Name Reason for return Size Price EXCHANGE ONLY: I want to exchange for
Comments:
